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Seven reasons why you
should trust us with your documentation
Our Services:
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| 1. |
Because You won't pay until you see results you can be proud of |
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Whenever
you get your own people to produce documents, or hire outside contractors or
consultants, your costs start from long before anyone puts pen to paper, and you
pay for every hour anyone spends on the job. If the result isn’t what you really
want, you still pay. Bad documentation can harm your business – you may even be
paying people to do harm.
But, our
policy is to make sure you don’t have to pay unless you are getting what you
want.
How do we
make sure of this?
Our service
agreements ensure that
you wont be
charged until you are happy with results.
We establish, with your help, the scope, standards of
presentation, structure and timeframe. We produce sample documents for you to OK
before proceeding.
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| 2. |
Because we can, and will, see things from your customers' point of view |
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Your
own people can sometimes be too close to the business to put themselves in the
customer’s shoes.
For
example, in marketing situations, maybe they are closer to the product’s
features that to what the customers need. Or with products or systems, they
know how things work, so can easily take for granted things the end user will
have no idea about.
We have
been customers, users, marketers, writers, business managers. We can often get a
better grasp of where the reader is coming from.
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3. |
Because of our business knowledge |
Our senior
consultants and team leaders all have substantial experience in business
analysis and business management. Faced with a writing or documentation
project, they are more likely to be able to see the “big picture” in terms of
what has to be achieved and why.
| 4. |
Because of our documentation skills |
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Documentation
is our core skill – our bread and butter. It is not a tedious task
that we are doing because it has to be done but are not really interested. This
is often what you find happens when you divert your own people from their normal
work into writing documentation.
We have
written many, many documents in many different styles to suit many requirements.
We also make it
our business to keep up to date with all the latest products, techniques and
trends in the field of writing and documentation.
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| 5. |
Because our huge library of templates will save you time and money. |
We have built
up a library of templates, styles, glossaries, standard clauses and phrases over
many years of writing business documents. You can also benefit from modelling
your material on proven designs that have been successful in delivering results
in possibly similar situations to your own. The choice is yours, of course, but
our library can save you time and money by using off-the-shelf solutions to
common types of documentation needs.
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6. |
Because our engagement model will be more
effective for you. |
Our
engagement model is that we work as your partners, and are always available to
follow up, extend or write more whenever you may need it. With contractors, or
even your own staff, you can never really rely on them being available to
continue work in a few months or years time, and produce the same quality work
in a consistent and seamless style.
We also
able to quote jobs, over which we have a degree of management control, at fixed
prices, and have a policy that you don’t pay until
you are satisfied with the results.
| 7. |
Because of our technical and systems expertise . |
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If
you need systems documentation, this is very important. Our senior systems
documentation consultants all have extensive
leadership experience at all stages of the software development lifecycle (SDLC).
They are proven hands-on project managers, each with over 15 years of experience
in high-level business analysis. This in addition to being experts at technical
authoring and content production and deployment. The fact is, that nothing less
than this is required to be able to deliver high quality systems documentation
for your organization. |
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